The following applies to all products at the GOOLOO Official Store Free Shipping.
GOOLOO uses a local warehouse for delivery.
Order deadline: (GMT+08:00) 6:00 PM, working days (Monday to Friday).
Order processing time: Orders placed before the deadline will be shipped on the same day, orders placed after the deadline will be shipped on the next working day.
Shipping time: 1–5 days (based on working days).
This website is only available for Germany, France, Austria, Poland, Denmark, the Czech Republic, Slovakia, Belgium, Sweden, Romania, the Netherlands, Portugal and Spain.
Please note that we do not deliver to PO boxes, military areas or protected areas.
Packages may be delivered late if a national holiday falls or other exceptional circumstances occur, such as weather phenomena or natural disasters (z.B. Hurricane, tornado, wildfire, or flood) or COVID-related impacts. In such a case, the estimated delivery time is unpredictable.
GOOLOO accepts no responsibility for the aforementioned shipping delays. However, GOOLOO will endeavor to keep you updated and ensure that delivery resumes as quickly as possible in the affected region.
If a package gets lost or is delivered to the wrong address, please contact GOOLOO customer support at contact@gooloo.com mit Your order number.
Once your order is shipped, you will receive an email with your tracking details and a link to track your package. If you haven't received an email within 48 hours of placing your order, or if your order is urgent, please contact GOOLOO customer support at [phone number/email address]. contact@gooloo.com mit Your order number.
If your order arrives damaged in any way, please email us as soon as possible at contact@gooloo.com mit Your order number and a photo of the item's condition.
Unfortunately, we cannot change the delivery once the product is already in transit. Exceptions are made for fraudulent orders. Customers who refuse shipped orders will be charged a processing fee. For the refusal of a high-voltage starter, a fee of 26 EUR a fee that will be deducted directly from the order amount.
Please contact GOOLOO customer support at contact@gooloo.com. Das Attaching a photo of the received product and the SKU label of the package significantly shortens the processing time.
