Q1: What is the operating and storage temperature range for this device? A: This device contains a lithium-polymer battery. The operating temperature range is -20°C to 55°C, and the storage temperature range is -20°C to 60°C. Temperatures above 60°C can cause internal battery damage, swelling, or safety hazards. To avoid damage, do not store the device in high-temperature environments, such as parked vehicles. Q2: How do I jump-start a vehicle with this device? A: Please refer to the "Jump-starting a 12V vehicle" section in the user manual. Q3: How can I tell if this device is correctly connected to the vehicle? A: After connecting the clamps to the vehicle battery, check the LED on the jumper cables. A solid green light indicates that the connection is correct. A solid red light indicates reverse polarity. Q4: What should I do if the device does not jump-start the vehicle? A: First, fully charge the device. Then reconnect the clamps and press the BOOST button. If the green LED lights up continuously, try starting the vehicle within 30 seconds. If the problem persists, please contact us at contact@gooloo.com. GebePlease include your order number to enable faster processing. Q5: What can I do if the device isn't charging? A: Charge the device overnight using a USB-C cable and a power adapter. If it still doesn't charge, please contact us at contact@gooloo.com. GebePlease include your order number. Q6: What if this device cannot charge other devices? A: Try a different charging cable. If it works with that, the supplied cable may be defective – we will replace it. If the problem persists with a different cable, please contact us at contact@gooloo.com. GebePlease be sure to include your order number. Q7: Can this device charge other devices while it is being charged itself? A: Yes. Q8: Can this device charge other devices while jump-starting a vehicle? A: No. Q9: How often should I charge the device? A: We recommend charging the device every 3 months to maintain optimal battery performance. Q10: Why does the device turn off after 30 seconds when charging other devices? A: The device requires a minimum load of 200 mA. Devices such as smartwatches or earbuds that draw less power may cause the device to turn off. If the power consumption remains below 200 mA, the device will automatically turn off after 90 seconds.
